As a community resource we’re always interested in learning why customers wish to opt out of our CCA program and what questions they might have.
To access the opt-out form, you must complete the steps located in the “Opt Out” section below. Alternatively, you can contact our customer service department for assistance opting out of the program.
Yes, customers who request to leave Pioneer Community Energy can rejoin Pioneer at a later date. However, if you leave Pioneer after the first 60 days of service, PG&E will require you to remain with PG&E’s bundled service for one year. In order to rejoin Pioneer after leaving, you will need to contact Pioneer Community Energy directly at 916-758-8969 or toll free at (844) YES-PIONEER.
No, you can opt out at any time, but PG&E restrictions will apply based on notification periods and terms established by PG&E. Find out more about opting out and CCA guidelines by visiting the PG&E CCA FAQ page.
There is no fee from Pioneer for opting out of energy service with us.
However, there is a PG&E-added rate charge that customers who opt out from Pioneer will incur, and this may significantly increase bills depending on how a customer chooses to opt out.
PG&E offers only two options for opting out of Pioneer’s service, and which one you choose will affect your bill. The options are:
PG&E rules prohibit customers who opt out from Pioneer and return to PG&E rates from switching providers again for 12 months. To learn more please read our TBCC blog post.
Still want to opt out? Complete the form below to opt out of Pioneer Community Energy service and return to PG&E for your electricity needs.