Pioneer Supports Your Right to Choose

Your Power. Your Choice.

As a community resource we’re always interested in learning why customers wish to opt out of our CCA program and what questions they might have.

Frequently Asked Questions About Opting Out

Where is the opt-out form?

To access the opt-out form, you must complete the steps located in the “Opt Out” section below. Alternately, you can contact our customer service department for assistance opting out of the program.

I can't get the opt-out form to work.

If you are having trouble opting out online, please contact customer service at 916-758-8969 or 1-844-YES-PIONEER for assistance.

Is there a fee to opt out?

There is no fee for opting out of Pioneer Community Energy service.

Can I return to Pioneer after opting out?

Yes, customers who request to leave Pioneer Community Energy can rejoin Pioneer at a later date. However, if you leave Pioneer after the first 60 days of service, PG&E will require you to remain with PG&E’s bundled service for one year. In order to rejoin Pioneer after leaving, you will need to contact Pioneer Community Energy directly at 916-758-8969 or toll free at (844) YES-PIONEER.

Do I have to opt out by a certain time?

No, you can opt out at any time, but PG&E restrictions will apply based on notification periods and terms established by PG&E. Find out more about opting out and CCA guidelines by visiting the PG&E CCA FAQ page.

Opt Out

Still want to opt out? Complete the form below to opt out of Pioneer Community Energy service and return to PG&E for your electricity needs.

A problem was detected in the following Form. Submitting it could result in errors. Please contact the site administrator.

Are you a Residential Customer?

Yes No

Reason for Opting out

We encourage all customers to review our Understanding Your Bill page or our Placer County rates page or our El Dorado County rates page, as Pioneer customers typically pay 6 to 10 percent less for electricity than you do with an investor-owned utility. We encourage you to call our customer service team at 916-758-8969 to talk through your bill over the phone.

Allow us to explain the program further by calling us at at (916) 758-8969 . Additionally, you can learn more about Pioneer by visiting the About Us page.

Pioneer supports reliable solar energy and pays more per kWh than PG&E for overproduction. Pioneer’s solar or net energy metering (NEM) customers received more than $484,000 in our most recent cycle.

Before opting out, learn more at one of our monthly webinars or on our solar page.

It’s important to remember that participation in our service will always be your choice. In 2002, California’s Community Choice Aggregation Law (AB 117) made enrollment in the local community choice agency the default when available. Customers residing in the Pioneer Community Energy service area are automatically enrolled unless they choose not to participate by opting out. It truly is your power and your choice. Are you opting out because you don’t know enough about default enrollment requirements imposed by AB 117, Community Choice Aggregators or PIoneer Community Energy? Please visit our How it Works page or call 916-758-8969 to speak with a Pioneer team member.

To learn more about Pioneer Community Energy as a locally owned provider of electricity — powering the communities we serve with competitive rates, reliable service and a choice in energy options, please visit our About Us page.

For more information on Community Choice Aggregators you can visit CalCCA

By checking this box, I’m confirming that I want to proceed with opting out of Pioneer Energy service. I understand that I cannot opt back into service for another year.

Commercial customers can opt out on our Residential Opt Out page.

An opt-out form will pop up after your response has been submitted.

Pioneer Supports Your Right to Choose

Your Power. Your Choice.

Frequently Asked Questions About Opting Out

Opt Out

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