To access the opt-out form, you must complete the steps located in the “Opt Out” section below. Alternately, you can contact our customer service department for assistance opting out of the program.
Yes, customers who request to leave Pioneer Community Energy can rejoin Pioneer at a later date. However, if you leave Pioneer after the first 60 days of service, PG&E will require you to remain with PG&E’s bundled service for one year. In order to rejoin Pioneer after leaving, you will need to contact Pioneer Community Energy directly at 916-758-8969 or toll free at (844) YES-PIONEER.
No, you can opt out at any time, but PG&E restrictions will apply based on notification periods and terms established by PG&E. Find out more about opting out and CCA guidelines by visiting the PG&E CCA FAQ page.
Opt Out
Still want to opt out? Complete the form below to opt out of Pioneer Community Energy service and return to PG&E for your electricity needs.
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High Gas Prices Drive Up Winter Bills
Many customers are experiencing a higher PG&E bill due to charges for natural gas. Natural gas is a PG&E service and is a part of your PG&E bill. Pioneer does not manage natural gas. Learn more at PGE.com.
Pioneer procures your electricity, and we are committed to keeping costs low. Pioneer’s Board of Directors recently approved rates starting in January 2023 that will save all Pioneer customers 15% or more compared with PG&E’s electricity procurement costs.
Share your feedback for a chance to win a $250 Pioneer bill credit
Please complete our annual listening survey. We will use your feedback to improve. As a thank you, we’re randomly selecting four residential survey submissions and two business survey submissions to receive $250 toward their Pioneer bill. For contest rules, visit our survey rules page. Thank you!