CUSTOMER ADVISORY: Pioneer Community Energy does not partner with any company that engages in telemarketing or door-to-door solicitations.
We care about what our customers think and are always interested in learning why customers want to opt out of our service, and better understand questions they might have. Pioneer makes opting out free and easy. However, if you have been a Pioneer customer for more than 60 days, PG&E places certain restrictions on returning to their service.
*Are you a GridGen customer?*
GridGen program participants who wish to opt-out of Pioneer service before the end of their lease must purchase their system at current market value. Please contact the Pioneer customer service team by email at info@pioneercommunityenergy.org or over the phone at 1-844-937-7466 for more information.
There is no fee from Pioneer for opting out of energy service with us.
PG&E offers only two options for opting out of Pioneer’s service, and which one you choose will affect your bill. The options are:
Customers will be returned to PG&E for electric generation service at the end of their current billing cycle. With this option, customers agree to be billed at a transitional rate for six months. This transitional rate will vary from month to month and is dependent on market costs for energy. After the six-month period, customers will be placed on PG&E’s bundled rates.
Per PG&E requirements, an opt out must be submitted no less than five business days before your next meter read date, otherwise the request will be processed in the next billing cycle.
In order to avoid the transitional rate, customers can choose to give PG&E six-months advance notice. After this six-month period, customers will be transferred to PG&E for electric generation service and will be charged standard bundled rates. Per PG&E requirements, an opt out must be submitted no less than five business days before your next meter read date, otherwise the request will be processed in the next billing cycle.
PG&E rules prohibit customers who opt out of Pioneer and return to PG&E rates from switching back again to Pioneer for 12 months.
To access the opt-out form, you must complete the steps located in the “Opt Out” section below. Alternatively, you can contact our customer service department for assistance opting out of the program.
If you are having trouble opting out online, try refreshing your browser. If that still doesn’t work, please contact customer service at 916-758-8969 or 1-844-YES-PIONEER for assistance.
Yes, customers who request to leave Pioneer Community Energy can rejoin Pioneer at a later date. However, if you leave Pioneer after the first 60 days of service, PG&E will require you to remain with PG&E’s bundled service for one year. In order to rejoin Pioneer after leaving, you will need to contact Pioneer Community Energy directly at 916-758-8969 or toll free at (844) YES-PIONEER.
No, you can opt out at any time, but PG&E restrictions will apply based on notification periods and terms established by PG&E. Find out more about opting out and CCA guidelines by visiting the PG&E CCA FAQ page.
Still want to opt out? Complete the form below to opt out of Pioneer Community Energy service and return to PG&E for your electricity needs.
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