Your Power. Your Choice.

The Choice is Yours

We care about what our customers think and are always interested in learning why customers want to opt out of our service, and better understand questions they might have. Pioneer makes opting out free and easy. However, if you have been a Pioneer customer for more than 60 days, PG&E places certain restrictions on returning to their service.

*Are you a GridGen customer?*

GridGen program participants who wish to opt-out of Pioneer service before the end of their lease must purchase their system at current market value. Please contact the Pioneer customer service team by email at info@pioneercommunityenergy.org or over the phone at 1-844-937-7466 for more information.

Frequently Asked Questions About Opting Out

Is there a fee to opt out?

There is no fee from Pioneer for opting out of energy service with us.

PG&E offers only two options for opting out of Pioneer’s service, and which one you choose will affect your bill. The options are:

Option A: Immediate Opt-Out
Customers will be returned to PG&E for electric generation service at the end of their current billing cycle. With this option, customers agree to be billed at a transitional rate for six months. This transitional rate will vary from month to month and is dependent on market costs for energy. After the six-month period, customers will be placed on PG&E’s bundled rates.
Per PG&E requirements, an opt out must be submitted no less than five business days before your next meter read date, otherwise the request will be processed in the next billing cycle.
Option B: Six-Month Opt-Out
In order to avoid the transitional rate, customers can choose to give PG&E six-months advance notice. After this six-month period, customers will be transferred to PG&E for electric generation service and will be charged standard bundled rates. Per PG&E requirements, an opt out must be submitted no less than five business days before your next meter read date, otherwise the request will be processed in the next billing cycle.

PG&E rules prohibit customers who opt out of Pioneer and return to PG&E rates from switching back again to Pioneer for 12 months.

Where is the opt-out form?

To access the opt-out form, you must complete the steps located in the “Opt Out” section below. Alternatively, you can contact our customer service department for assistance opting out of the program.

I can't get the opt-out form to work.

If you are having trouble opting out online, try refreshing your browser. If that still doesn’t work, please contact customer service at 916-758-8969 or 1-844-YES-PIONEER for assistance.

Can I return to Pioneer after opting out?

Yes, customers who request to leave Pioneer Community Energy can rejoin Pioneer at a later date. However, if you leave Pioneer after the first 60 days of service, PG&E will require you to remain with PG&E’s bundled service for one year. In order to rejoin Pioneer after leaving, you will need to contact Pioneer Community Energy directly at 916-758-8969 or toll free at (844) YES-PIONEER.

Do I have to opt out by a certain time?

No, you can opt out at any time, but PG&E restrictions will apply based on notification periods and terms established by PG&E. Find out more about opting out and CCA guidelines by visiting the PG&E CCA FAQ page.

Opt Out

Still want to opt out? Complete the form below to opt out of Pioneer Community Energy service and return to PG&E for your electricity needs.

Are you a Residential Customer?

Yes No

Are you a GridGen Customer?

Yes No

Reason for Opting out

We encourage all customers to review our Understanding Your Bill and Residential Rates pages. Pioneer has saved customers $108 million since 2018 over PG&E. Feel free to call our customer service team at (916) 758-8969 who can walk through a personalized bill analysis with you.

You can learn more about Pioneer by visiting our About Us page. Additionally, feel free to call us at at (916) 758-8969

Pioneer supports reliable solar, paying an extra 1/2 cent premium over PG&E towards Net Surplus Compensation (NSC). We encourage all customers to review our Understanding Your Solar Bill page, or informational webinars found on the videos page to learn more. Additionally, customers can call our customer care team at (916) 758-8969.

Participation in Pioneer Community Energy (Pioneer) service is optional. In 2002, California’s Community Choice Aggregation Law (AB 117) made enrollment in the local community choice aggregate (CCA) the default when available. Customers residing in Pioneer service area are automatically enrolled unless they choose not to participate by opting out. It truly is your power and your choice. To learn more about Pioneer as a locally owned provider of electricity - powering the communities we serve with competitive rates, reliable service, and a choice in energy options, please visit our About Us page or call 916-758-8969 to speak with a Pioneer team member.

For more information on Community Choice Aggregators you can visit CalCCA

Other

By checking this box, I’m confirming that I want to proceed with opting out of Pioneer Community Energy service. I understand that I cannot opt back into service for another year.

Commercial customers can opt out on our Commercial Opt Out page.

Participants of the GridGen program are contractually required to remain Pioneer customers for the duration of their service contract with Pioneer and Tesla. Please call us at 916-758-8969 if you would like to proceed with an opt out.

You have a choice in energy providers, and there is no fee from Pioneer for opting out of energy service. Customers have two choices to opt out;

Option A: Immediate Opt-Out with PG&E Transitional Rate: With PG&E Transitional Rate Customers will be returned to PG&E for electric generation service at the end of their current billing cycle. With this option, customers agree to be billed at a transitional rate for six months. This transitional rate will vary from month to month and is dependent on market costs for energy. After the 6-month period, customers will be placed on PG&E's bundled rates. Per PG&E requirements, an opt out must be submitted no less than five business days before your next meter read date, otherwise the request will be processed in the next billing cycle.

Option B: Six-Month Opt-Out: In order to avoid the transitional rate, customers can choose to give PG&E six months advance notice. After this six-month period, customers will be transferred to PG&E for electric generation service and will be charged standard bundled rates.

Per PG&E requirements, an opt out must be submitted no less than five business days before your next meter read date, otherwise the request will be processed in the next billing cycle. PG&E rules prohibit customers who opt out from Pioneer and return to PG&E service from switching providers again for 12 months.

An opt-out form will pop up after your response has been submitted.