Customers who receive their electricity from Pioneer receive a consolidated bill issued by PG&E that includes the delivery charges (transmission and distribution), surcharges collected by PG&E, and Pioneerâs electric generation charges. You will continue to pay PG&E the total amount due. PG&E and Pioneer will take care of the rest.
UPDATE: Understanding Natural Gas Charges
Many customers are experiencing a higher PG&E bill due to charges for natural gas. Natural gas is a PG&E service and is a part of your PG&E bill. Pioneer does not manage natural gas. To better understand PG&E natural gas charges, please visit PG&E.Â
Pioneer procures your electricity, and we are committed to keeping costs low. Pioneerâs Board of Directors recently approved rates starting in January 2023 that will save all Pioneer customers 15% or more compared with PG&Eâs electricity procurement costs. For more information about the 2023 rate adjustment, please click here.
If you have questions or want to speak to someone directly, please contact your Pioneer Community Energy team by email at info@pioneercommunityenergy.org or by calling (916) 758-8969.
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