PG&E has increased rates for all customers to support their poles and wires (T&D). This affects Pioneer and non-Pioneer customers equally – everyone’s rates will go up the exact same dollar amount.
Don’t be misled. We guarantee that Pioneer’s savings over PG&E have not changed. Calculate your savings in El Dorado and Placer County.
In response to the COVID-19 pandemic, the California Public Utilities Commission (CPUC) issued an emergency order suspending electricity and gas service disconnections. Once the emergency order ends, electricity customers will need to begin making payments on their outstanding electricity and gas balances.
To help its customers in this difficult period, Pioneer is offering the AMP. This program is the same as the one implemented by the CPUC and creates an energy bill payment plan that allows customers who use it to have one-twelfth of their debt forgiven for each on-time monthly payment made.
To be eligible for this payment plan, you must be a residential customer and meet all of the following eligibility requirements:
Solar customers (Net Energy Metering), master-metered customers and master-metered customers with sub-metered tenants are currently not eligible to participate in AMP.
The AMP program is administered by PG&E on Pioneer’s behalf.
The AMP program is directed by the State of California and administered by PG&E.
Enrolling is easy.
Step 1: Log in to your PG&E account online at pge.com.
Step 2: Look for an Arrearage Management Plan (AMP) banner at the top of your screen to determine if you are eligible.
Step 3: Select “See how to enroll.” PG&E’s system lets you know if you are eligible.
Step 4: AMP eligible customers may then apply online through PG&E’s automated enrollment service, or you may be asked to call (800) 743-5000 to be walked through the program and application process.
Step 5: Once approved, you will receive a customer notification confirming your enrollment.
Or please call PG&E at (800) 743-5000 to get started.
Pioneer issued checks to solar customers with a cumulative net surplus of energy (known as Net Surplus Generators) during May for the March/April billing period if their credit balance (calculated at the Net Surplus Compensation Rate) for the past 12 months exceeded $25.00. Credit balances of less than $25.00 were rolled forward and applied to the next bill.
A few of our clients have contacted us to confirm the check’s authenticity. Rest assured, it is indeed real! If you receive a Blue or Orange check from Bill.com with a reference to Pioneer, it is safe to deposit.
We take pride in helping our solar customers save; Pioneer pays $.005 (1/2 cent) per kWh more than PG&E for any over-production sold back to the grid (Net Surplus Compensation Rate or NSC).