The Arrearage Management Plan (AMP) provides energy bill payment options for customers with energy bill arrears of more than $500. The plan forgives one-twelfth of the overall debt for each month a current payment is made on time and in full.
In response to the COVID-19 pandemic, the California Public Utilities Commission (CPUC) issued an emergency order suspending electricity and gas service disconnections. Once the emergency order ends, electricity customers will need to begin making payments on outstanding electricity and gas balances.
To help its customers in this difficult period, Pioneer is offering the AMP to Pioneer customers. The program is the same as the one implemented by the CPUC and creates an energy bill payment plan that allows customers who use it to have one-twelfth of their debt forgiven for each on-time monthly payment made.
In order to be eligible for this payment plan, you must be a residential customer and meet all of the following eligibility requirements:
Solar customers (Net Energy Metering), master-metered customers and master-metered customers with sub-metered tenants are currently not eligible to participate in AMP.
The AMP program is administered by PG&E on Pioneer’s behalf.
If you have questions about energy assistance programs, energy bill payment plans or ways to reduce your energy bills, please contact your Pioneer Community Energy team
by email at firstname.lastname@example.org or
by phone at (916) 758-8969 or (844) YES–PIONEER.
For Frequently Asked Questions (FAQ) about the Arrearage Management Plan, please visit the Pioneer Community Energy FAQ page.