In response to the COVID-19 pandemic, the California Public Utilities Commission (CPUC) issued an emergency order suspending electricity and gas service disconnections. Once the emergency order ends, electricity customers will need to begin making payments on their outstanding electricity and gas balances.
To help its customers in this difficult period, Pioneer is offering the AMP. This program is the same as the one implemented by the CPUC and creates an energy bill payment plan that allows customers who use it to have one-twelfth of their debt forgiven for each on-time monthly payment made.
To be eligible for this payment plan, you must be a residential customer and meet all of the following eligibility requirements:
Solar customers (Net Energy Metering), master-metered customers and master-metered customers with sub-metered tenants are currently not eligible to participate in AMP.
The AMP program is administered by PG&E on Pioneer’s behalf.
The AMP program is directed by the State of California and administered by PG&E.
Enrolling is easy.
Step 1: Log in to your PG&E account online at pge.com.
Step 2: Look for an Arrearage Management Plan (AMP) banner at the top of your screen to determine if you are eligible.
Step 3: Select “See how to enroll.” PG&E’s system lets you know if you are eligible.
Step 4: AMP eligible customers may then apply online through PG&E’s automated enrollment service, or you may be asked to call (800) 743-5000 to be walked through the program and application process.
Step 5: Once approved, you will receive a customer notification confirming your enrollment.
Or please call PG&E at (800) 743-5000 to get started.
If you have questions about energy assistance programs, energy bill payment plans or ways to reduce your energy bills, please contact your Pioneer Community Energy team by email at email@example.com or
by phone at (916) 758-8969 or (844) YES–PIONEER.
For Frequently Asked Questions (FAQ) about the Arrearage Management Plan, please visit the Pioneer Community Energy FAQ page.
Please complete our annual listening survey. We will use your feedback to improve. As a thank you, we’re randomly selecting four residential survey submissions and two business survey submissions to receive $250 toward their Pioneer bill. For contest rules, visit our survey rules page. Thank you!