CUSTOMER ADVISORY: Pioneer Community Energy does not partner with any company that engages in telemarketing or door-to-door solicitations.
CUSTOMER ADVISORY: Pioneer Community Energy does not partner with any company that engages in telemarketing or door-to-door solicitations.
California’s electric grid contains thousands of miles of transmission lines and tens of thousands of miles of distribution lines. Transmission lines are the “highway” on which the electricity we use moves. Distribution lines are like the city streets that bring the electricity to your meter. They can be susceptible to outages for a variety of reasons.
Remember safety first! Stay far away from a downed powerline and call 911 immediately!
Enhanced Powerline Safety Shutoffs (EPSS) events are unplanned outages caused by PG&E equipment designed to respond to dangerous conditions on a specific circuit or distribution line. PG&E introduced this program in July 2021, resulting in significant outages in Eastern Placer and El Dorado Counties. PG&E continues to adjust the sensitivity of the equipment to provide maximum safety while minimizing customer outages and is committed to informing customers about these events.
If you experience an outage in the Pioneer Service area, contact PG&E to report the outage at 1 (800) 743-5000 or view reports on current outages on PG&E’s Alerts page.
Unplanned outages occur throughout the year and are mostly because of damage to some part of the electricity infrastructure. Damage comes from
If you experience an outage in the Pioneer Service area, contact PG&E to report the outage at 1 (800) 743-5000 or view reports on current outages on PG&E’s Alerts page.
Backup electric generators can be part of your response plan for PSPS or other power outage events. Here are some tips for generator safety.
PSPS events may last for several days. Prepare yourself, your home, your business and your family.
Visit the Safety Action Center for more helpful hints about preparing for PSPS events.
Across California, fire has become an increasing concern. Fortunately, numerous resources exist so you can prepare yourself and your family for wildfires and other fire events with information and advanced planning.
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