As a community resource we’re always interested in learning why customers wish to opt out of our CCA program and what questions they might have.
To access the opt-out form, you must complete the steps located in the “Opt Out” section below. Alternately, you can contact our customer service department for assistance opting out of the program.
If you are having trouble opting out online, please contact customer service at 916-758-8969 for assistance.
There is no fee for opting out of Pioneer Community Energy service.
Yes, customers who request to leave Pioneer Community Energy can rejoin Pioneer at a later date. However, if you leave Pioneer after the first 60 days of service, PG&E will require you to remain with PG&E’s bundled service for one year. In order to rejoin Pioneer after leaving, you will need to contact Pioneer Community Energy directly at 916-758-8969.
No, you can opt out at any time, but PG&E restrictions will apply based on notification periods and terms established by PG&E. Find out more about opting out and CCA guidelines by visiting the PG&E CCA FAQ page.
Still want to opt out? Complete the form below to opt out of Pioneer Community Energy service and return to PG&E for your electricity needs.
To sign up for updates or to access your subscriber preferences, please enter your contact information.
Pioneer procures your electricity, and we are committed to keeping costs low. Pioneer’s Board of Directors recently approved rates starting in January 2023 that will save all Pioneer customers 15% or more compared with PG&E’s electricity procurement costs.
Please complete our annual listening survey. We will use your feedback to improve. As a thank you, we’re randomly selecting four residential survey submissions and two business survey submissions to receive $250 toward their Pioneer bill. For contest rules, visit our survey rules page. Thank you!
