Your Power. Your Choice

The Choice is Yours

We care about what our customers think and are always interested in learning why customers want to opt out of our service, and better understand questions they might have. Pioneer makes opting out free and easy. However, if you have been a Pioneer customer for more than 60 days, PG&E places certain restrictions on returning to Pioneer service.

Frequently Asked Questions About Opting Out

Where is the opt-out form?

To access the opt-out form, you must complete the steps located in the “Opt Out” section below. Alternatively, you can contact our customer service department for assistance opting out of the program.

I can't get the opt-out form to work.

If you are having trouble opting out online, please contact customer service at 916-758-8969 for assistance.

Is there a fee to opt out?

There is no fee for opting out of Pioneer Community Energy service.

Can I return to Pioneer after opting out?

Yes, customers who request to leave Pioneer Community Energy can rejoin Pioneer at a later date. However, if you leave Pioneer after the first 60 days of service, PG&E will require you to remain with PG&E’s bundled service for one year. In order to rejoin Pioneer after leaving, you will need to contact Pioneer Community Energy directly at 916-758-8969.

Do I have to opt out by a certain time?

No, you can opt out at any time, but PG&E restrictions will apply based on notification periods and terms established by PG&E. Find out more about opting out and CCA guidelines by visiting the PG&E CCA FAQ page.

Opt Out

Still want to opt out? Complete the form below to opt out of Pioneer Community Energy service and return to PG&E for your electricity needs.

Are you a Commercial Customer?

Yes No

Reason for Opting out

We encourage all customers to review our Understanding Your Bill and Commercial Rates pages. Pioneer has saved customers $108 million since 2018 over PG&E. Feel free to call our customer service team at (916) 758-8969 who can walk through a personalized bill analysis with you.

You can learn more about Pioneer by visiting our About Us page. Additionally, feel free to call us at at (916) 758-8969.

Pioneer supports reliable solar, paying an extra 1/2 cent premium over PG&E towards Net Surplus Compensation (NSC). We encourage all customers to review our Understanding Your Solar Bill page, or informational webinars found on the videos page to learn more. Additionally, customers can call our customer care team at (916) 758-8969.

Participation in Pioneer Community Energy (Pioneer) service is optional. In 2002, California’s Community Choice Aggregation Law (AB 117) made enrollment in the local community choice aggregate (CCA) the default when available. Customers residing in Pioneer service area are automatically enrolled unless they choose not to participate by opting out. It truly is your power and your choice. To learn more about Pioneer as a locally owned provider of electricity - powering the communities we serve with competitive rates, reliable service, and a choice in energy options, please visit our About Us page or call 916-758-8969 to speak with a Pioneer team member.

For more information on Community Choice Aggregators you can visit CalCCA

By checking this box, I’m confirming that I want to proceed with opting out of Pioneer Community Energy service. I understand that I cannot opt back into service for another year.