Update for NEM 3.0
Energy bills for businesses with private, rooftop solar systems or commercial solar arrays see different billing details than standard energy customers. We’ve provided some details about billing to help you understand your commercial energy bill as it relates to solar power generation, Net Energy Metering, electricity transmission, utility distribution and energy consumption.
Pioneer partners with PG&E for the distribution of commercial energy billing. PG&E distributes monthly billing statements to customers with PG&E’s transmission and delivery charges and Pioneer’s electricity generation charges. Since PG&E collects payments on behalf of Pioneer, you only need to make one payment to PG&E for the total amount shown on your bill. There will never be any duplicate charges. PG&E will bill for Net Energy Metering (NEM) transmission and delivery charges, annually, through its annual true-up process.
Eligible solar customers can return to Pioneer at any time. When a solar customer enrolls with Pioneer, PG&E will set the renewed annual true update to align with the transition date to Pioneer.
With Pioneer, the true-up process occurs monthly. If a customer produces more kWh than consumed in a month, the excess is credited to the customer’s account. This will appear on the current bill and roll forward to the next month’s bill. If a customer consumes more energy than produced (kWh), the net energy consumed will appear on that month’s bill as a charge. Pioneer and its customers perform this true-up on a monthly basis. In the March/April time frame, if there is any cumulative credit owed, a check will be issued to the customer.
PG&E performs its true-up process on an annual basis.
For questions or additional information on your solar energy production, Net Energy Metering or anything about your commercial energy bill, please contact your Pioneer Community Energy team by email at firstname.lastname@example.org or by phone at (916) 758-8969 or 1 (844) YES-PIONEER.